Docknester FAQ

What is Docknester?

Docknester is a platform that helps boat owners find and book berths at marinas. Users can request quotations, process payments securely via Stripe, and connect with marinas to finalize their reservations.

How does Docknester work?

1. Request a quotation: Provide details about your boat and desired stay.
2. Receive offers: Marinas respond with availability and pricing.
3. Confirm and pay: Secure your booking using Stripe.
4. Get your berth details: The marina will finalize your reservation and provide further instructions.

Is Docknester available worldwide?

Yes, Docknester is available to users worldwide. However, some marinas may have restrictions on international bookings.

Is Docknester free to use?

Creating an account and requesting quotations is free. You only pay when confirming a booking with a marina.

Do I need an account to use Docknester?

Yes, you need an account to request a quotation and make a booking. This ensures a smooth process and keeps your booking details secure.

How do I make a booking?

Once you receive a quotation from a marina, you can confirm your booking and complete the payment through Docknester.

What payment methods are accepted?

All payments are processed through Stripe, which accepts major credit and debit cards.

Can I cancel my booking?

Cancellation policies vary by marina. Each quotation will include the specific refund policy set by the marina.

What if the marina cancels my booking?

If a marina cancels your booking, you should contact them directly to resolve the issue. Docknester is not responsible for cancellations made by marinas.

Is my payment secure?

Yes, all payments are processed securely through Stripe, ensuring industry-standard encryption and fraud protection.

How do I create an account?

Simply sign up with your email and verify it to start using Docknester.

What happens if I forget my password?

You can reset your password by clicking “Forgot Password” on the login page.

How does Docknester handle my personal data?

We store your name, email, phone number, and boat details to facilitate bookings. Payment data is securely handled by Stripe. For more details, check our Privacy Policy.

Can I delete my account?

Yes, you can request account deletion by contacting contact@docknester.com.

Does Docknester track my activity?

Docknester uses LogRocket for analytics only if you consent. You can opt-out in your privacy settings.

How can I contact Docknester?

For any inquiries, email us at contact@docknester.com.

What if I have an issue with my booking?

If you have issues with a confirmed booking, contact the marina directly. If you need assistance with the platform, reach out to us at contact@docknester.com.

What if I experience fraud or suspicious activity?

If you suspect fraudulent activity, contact contact@docknester.com immediately, and we will investigate.