Docknester Support

📧 Email Support

For general inquiries, technical issues, or booking-related questions, email us at:

• Support: support@docknester.com
• Privacy & Data Requests: privacy@docknester.com

🕒 Support Hours

Our support team is available:

• Monday – Friday: 9:00 AM – 6:00 PM (CET)
• Weekend & Holidays: Limited support

🔹 Booking Not Confirmed?

• Check your email for confirmation.
• Verify your payment was processed.
• If you haven't received confirmation within 24 hours, contact support@docknester.com.

🔹 Need to Cancel a Booking?

Cancellation policies are set by marinas. Contact the marina directly for cancellation and refund requests.

🔹 Payment Declined?

• Ensure your payment details are correct.
• Check with your bank for any restrictions.
• If the issue persists, contact support@docknester.com.

🔹 Forgot Password?

Click “Forgot Password” on the login page and follow the instructions.

🔹 Need to Update Your Boat Details?

Go to Account Settings and update your boat information.

🔹 Want to Delete Your Account?

Send an email to privacy@docknester.com with your account deletion request.

🚨 Suspicious Activity or Fraud

If you notice any suspicious activity on your account, report it immediately to contact@docknester.com.

⚠️ Website or App Not Working?

If you experience technical issues, please provide:

• A description of the problem.
• The device and browser you're using.
• Screenshots (if possible).

Send the details to support@docknester.com.