Docknester Support
Get Help with Docknester 🚢
Need assistance? We're here to help! Find answers to common issues below or reach out to our support team.
1. Frequently Asked Questions
Before contacting support, check our FAQ page for answers to common questions about booking, payments, and account management.
2. Contacting Docknester Support
📧 Email Support
For general inquiries, technical issues, or booking-related questions, email us at:
- Support: support@docknester.com
- Privacy & Data Requests: privacy@docknester.com
🕒 Support Hours
Our support team is available:
- Monday – Friday: 9:00 AM – 6:00 PM (CET)
- Weekend & Holidays: Limited support
3. Booking & Payment Issues
🔹 Booking Not Confirmed?
- Check your email for confirmation.
- Verify your payment was processed.
- If you haven't received confirmation within 24 hours, contact support@docknester.com.
🔹 Need to Cancel a Booking?
Cancellation policies are set by marinas. Contact the marina directly for cancellation and refund requests.
🔹 Payment Declined?
- Ensure your payment details are correct.
- Check with your bank for any restrictions.
- If the issue persists, contact support@docknester.com.
4. Account & Technical Support
🔹 Forgot Password?
Click “Forgot Password” on the login page and follow the instructions.
🔹 Need to Update Your Boat Details?
Go to Account Settings and update your boat information.
🔹 Want to Delete Your Account?
Send an email to privacy@docknester.com with your account deletion request.
5. Reporting Issues
🚨 Suspicious Activity or Fraud
If you notice any suspicious activity on your account, report it immediately to contact@docknester.com.
⚠️ Website or App Not Working?
If you experience technical issues, please provide:
- A description of the problem.
- The device and browser you're using.
- Screenshots (if possible).
Send the details to support@docknester.com.
6. Feedback & Suggestions
We love hearing from our users! If you have feedback or ideas to improve Docknester, email us at support@docknester.com.
For any other inquiries, don't hesitate to reach out! 🚢