Privacy Policy

Last Updated: 16th March 2025

Welcome to Docknester. Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

1. Information We Collect

We collect the following types of personal data:

• Identity Information: Name, email, and phone number.
• Boat Information: Boat details and quotations.
• Account Information: Login credentials.
• Payment Information: Processed securely via Stripe (we do not store credit card details).
• Tracking Data: If the user consents, we use LogRocket to record session interactions for analytics. We also use Simple Analytics, a privacy-friendly analytics service that doesn't use cookies and respects user privacy.

2. How We Collect Data

• When users create an account and provide their details.
• When users submit a quotation or make a booking.
• When users interact with our platform, if they have consented to tracking technologies (LogRocket).

3. Purpose of Data Collection

We use your personal data for:

• Processing bookings and quotations with marinas.
• Providing customer support.
• Improving our services through analytics.
• Ensuring secure transactions via Stripe.

4. Data Sharing

We only share user data when necessary:

• With marinas: They receive only boat details & quotations first, and user contact details after a booking is confirmed.
• With Stripe: For secure payment processing.
• With LogRocket: If the user has consented to session tracking.

5. Data Retention

We retain user data for up to 2 years unless the user deletes their account earlier. Some transaction-related data may be retained for legal compliance.

6. Cookies & Tracking Technologies

We use LogRocket to record user sessions only if the user consents. Users can opt-out of session tracking in their privacy settings. Additionally, we use Simple Analytics, a privacy-focused analytics service that doesn't use cookies, doesn't track personal information, and is fully GDPR compliant. Simple Analytics helps us understand general website usage patterns without compromising user privacy.

7. Security Measures

We take security seriously and implement:

• Data encryption for user accounts.
• Secure payment processing via Stripe.
• Access controls to protect stored data.

8. User Rights (GDPR Compliance)

As a Luxembourg-based company, we comply with GDPR. Users have the following rights:

• Access: Request a copy of their stored data.
• Correction: Update inaccurate information.
• Deletion: Request account and data deletion.
• Opt-out: Disable tracking and marketing emails.
• Data Portability: Request a structured data export.

To exercise any of these rights, contact us at privacy@docknester.com.

9. Age Restrictions

Docknester is restricted to users 18 years and older.

10. Contact Information

For any privacy-related concerns, contact us at:

✉️ Email: privacy@docknester.com

By using Docknester, you acknowledge that you have read and understood this Privacy Policy.